Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

Interpretation and Definitions

 

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Purity Window Cleaning, 13 Windmill Close, Bassingbourn, Royston, Hertfordshire, SG8 5FJ.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: United Kingdom

• Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, means the Company as defined above, which determines the purposes and means of the processing of Personal Data.

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual. Under the UK GDPR, this includes identifiers such as names, location data, online identifiers (IP addresses), or contact details.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Purity Window Cleaning, accessible from puritywindowcleaning.co.uk.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

 

Types of Data Collected

 

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyse Our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  • Type: Session Cookies

  • Administered by: Us

  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  • Type: Persistent Cookies

  • Administered by: Us

  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  • Type: Persistent Cookies

  • Administered by: Us

  • Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

 

Lawful Basis for Processing (UK GDPR Compliance)

Under the UK GDPR, we must have a valid legal basis to process your Personal Data. We rely on the following legal grounds depending on how you interact with our Website and services:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., when filling out a contact or quote request form). You can withdraw this consent at any time.

• Performance of a Contract: Processing your data is necessary to provide our window cleaning services, fulfill our contractual obligations to you, or take steps at your request before entering into a contract (e.g., providing a quote).

• Legitimate Interests: Processing is necessary for our legitimate business interests, provided they do not override your privacy rights (e.g., responding to enquiries, maintaining website security, and improving our services).

• Legal Obligation: Processing is necessary for compliance with a legal obligation to which the Company is subject (e.g., tax record-keeping).

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, quotes, scheduling, or informative communications related to our services.

• To manage Your requests: To attend and manage Your requests or enquiries sent to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

 

Data Retention

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or financial laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

 

Your Data Protection Rights Under UK GDPR

If you are a resident of the United Kingdom or the EEA, you hold specific statutory rights regarding your data. The Company ensures you can exercise the following rights:

• The Right to Access: You have the right to request copies of your personal data from us.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions ("the right to be forgotten").

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).

• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, in a structured, commonly used, and machine-readable format.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our address listed above or via our website contact channels.

 

Complaints

You have the right to lodge a complaint with a supervisory authority if you feel we have processed your data unlawfully. In the United Kingdom, the relevant body is the Information Commissioner's Office (ICO). You can contact them via their website at ico.org.uk.

 

If you need to make any final adjustments, please let me know:

• Do you need to include any disclosures about how you accept payments (e.g., bank transfer, card readers, online invoicing)?

• Do you want to add a section explicitly stating that you never sell or share data with third-party advertisers?