Terms & Conditions
1.0 First Cleans will generally cost up to double the cost of a regular 4 weekly clean in order to deep clean the windows, frames, sills and doors for regular maintenance cleans. If your windows haven't been cleaned by us for over 12 weeks, we reserve the right to charge again the first clean fee.
1.1 Older windows may suffer from blown seals, rust, hard water stains, stickers, adhesive, concrete or other imperfections. It may be possible to remove these but there may be an additional cost for this service.
1.2 Cancellation is accepted at any time, however we do not offer ad hoc cleans. By joining the round you agree to at least 3 window cleans of which are payable before cancellation is accepted.
1.3 Reliability is something we pride ourselves on. We will endeavour to attend when we say we will and will send a text message reminder the day before each clean. We expect the same from our customers in that access is made available on the day of the clean. If full access is not available and/or we are not given at least 24 hours notice of cancellation, the full price of the clean will be payable. We will try to be as understanding as possible as some circumstances are unavoidable but we reserve the right to cancel the agreement if cancellations are made outside of this period. To cancel our services provide email windowcleaningpurity@gmail.com or phone/text 07425066443
1.4 Adverse weather conditions such as heavy rain, heavy wind, snow, ice or excessive heat may result in a delay of our services primarily due to health & safety reasons. However we will work in light rain or showers. The final decision to work will be made by us.
1.5 Complaints are taken seriously and in the unlikely event you wish to complain please contact us with your concerns and we will do all we can to make it right. We offer a 24 hour satisfaction guarantee and will return as soon as possible to reclean any windows or frames that are not to your satisfaction.
1.6 Confidentiality is taken very seriously. In line with GDPR, all your personal information is kept privately on a secure confidential database and is not shared or discussed with any other individual or business. It will only be used for the purpose of contacting you regarding the services we offer to you.